The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Prepare for financial transactions
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Float, goods and services are prepared in accordance with workplace policies and procedures Completed |
Evidence:
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Point of sale is established to meet workplace requirements and standards Completed |
Evidence:
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Promote products and services
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Strategies to promote products and services are developed in accordance with workplace policies and procedures Completed |
Evidence:
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Strategies to promote products and services are implemented in accordance with workplace procedures Completed |
Evidence:
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Sell products or services
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Product knowledge is applied when answering customer inquiries Completed |
Evidence:
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Sales transactions are conducted in a courteous manner to the customer's satisfaction Completed |
Evidence:
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The price is correctly calculated and charged and the correct change and receipt is issued Completed |
Evidence:
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Process refunds
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Claim for refund is substantiated in accordance with company procedures Completed |
Evidence:
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Refund claim application processes are completed to ensure transaction details are recorded Completed |
Evidence:
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The customer refund is correctly calculated and issued in a courteous manner Completed |
Evidence:
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Reconcile financial transactions
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The value of money and vouchers issued and refunded are calculated to enable reconciliation against total sales to validate cash on hand Completed |
Evidence:
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Money, goods, service entitlements and reconciliation documents are secured in accordance with workplace requirements Completed |
Evidence:
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